Receptionist – Pinetree Court

We have an exciting opportunity for a Receptionist to join a well-established team at Pinetree Court, Cardiff.

Are you looking for a rewarding career? At Iris Care Group, you’ll go home knowing that you’ve made a difference. Employing over 1,600 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs.

With over 90% of staff saying they enjoy their job; we are proud to have created environments where our staff feel rewarded and fulfilled.

What will you receive?

• £10.60 p/h
• Holiday allowance of 216 hours (28.8 days) per annum paid inclusive of bank holidays, with additional holidays for long service
• Industry-leading training
• Employee Assistance Program – free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)
• High street retail discount scheme
• Free on-site parking and uniform
• Friendly and supportive work environment
• No zero-hour contracts
• Overtime opportunities

Iris Care Group also offers a ‘refer a friend’ scheme: where you could earn as much as £1000* for everyone you successfully introduce.

Role Responsibilities

• Receiving all telephone calls and transferring the same without delay, taking messages as appropriate, considering confidentiality and information governance.
• Ensuring that all visitors visiting young people are on the list of approved visitors. Liaising with clinical team as appropriate.
• Ensuring visitors are dealt with in a professional, positive manner at all times.
• Dealing with queries from visitors on a day-to-day basis.
• Ensuring security of the hospital is not compromised with visitors.
• Providing a high-quality customer focused service and ensure that a high standard of customer care is always provided.
• Being a central point of contact, liaise as appropriate in case of fire alarm, medical emergencies and first aid calls.
• Supporting administration team in daily duties including typing and admin duties.
• Maintaining visitor waiting areas and visiting areas to a high standard.
• Ensure a robust room booking system is in place and co-ordinate room bookings.

Role Requirements:

• Good knowledge and use of the English language including grammar, spelling and punctuation.
• Experience of working within a reception environment.
• Excellent customer care skills.
• Basic IT and typing skills.
• Knowledge and experience of working in a mental health setting is desirable.

An understanding of medical terminology is desirable.