Upgrade to Chrome Upgrade to Firefox Upgrade to Internet Explorer Upgrade to Safari

Receptionist – Pinetree Court

  • Location: Cardiff
  • Salary: £10.60 per hour
  • Hours: 45 hours per week
Apply now

We have an exciting opportunity for a Receptionist to join a well-established team at Pinetree Court, Cardiff.

Are you looking for a rewarding career? At Iris Care Group, you’ll go home knowing that you’ve made a difference. Employing over 1,600 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs.

With over 90% of staff saying they enjoy their job; we are proud to have created environments where our staff feel rewarded and fulfilled.


What will you receive?

  • £10.60 p/h
  • Holiday allowance of 216 hours (28.8 days) per annum paid inclusive of bank holidays, with additional holidays for long service
  • Industry-leading training
  • Employee Assistance Program – free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)
  • High street retail discount scheme
  • Free on-site parking and uniform
  • Friendly and supportive work environment
  • No zero-hour contracts
  • Overtime opportunities


Iris Care Group also offers a ‘refer a friend’ scheme: where you could earn as much as £1000* for everyone you successfully introduce.


Role Responsibilities

  • Receiving all telephone calls and transferring the same without delay, taking messages as appropriate, considering confidentiality and information governance.
  • Ensuring that all visitors visiting young people are on the list of approved visitors. Liaising with clinical team as appropriate.
  • Ensuring visitors are dealt with in a professional, positive manner at all times.
  • Dealing with queries from visitors on a day-to-day basis.
  • Ensuring security of the hospital is not compromised with visitors.
  • Providing a high-quality customer focused service and ensure that a high standard of customer care is always provided.
  • Being a central point of contact, liaise as appropriate in case of fire alarm, medical emergencies and first aid calls.
  • Supporting administration team in daily duties including typing and admin duties.
  • Maintaining visitor waiting areas and visiting areas to a high standard.
  • Ensure a robust room booking system is in place and co-ordinate room bookings.


Role Requirements:

  • Good knowledge and use of the English language including grammar, spelling and punctuation.
  • Experience of working within a reception environment.
  • Excellent customer care skills.
  • Basic IT and typing skills.
  • Knowledge and experience of working in a mental health setting is desirable.

An understanding of medical terminology is desirable.


Back to all jobs

“There’s nothing better than watching someone's mental health and independence improve under your care.”

Support Worker

“As a newly qualified nurse I’ve been supported really, really well by my manager and progressed to senior staff nurse within a year of qualifying...”

Staff Nurse

“I have been working here full-time for more than 8 years. The Senior Management care about the individuals in their service and ensure standards are audited regularly to ensure optimum care levels are provided...”

Senior Staff Nurse

Talk to the Iris Care Group team

If you have any questions about our services including how to make a referral or the career opportunities with Iris Care Group please complete our Get in Touch form.

Contact Us